The UPG Guarantee

UPG Guarantee 100% Satisfaction

Our Promise to You

UPG Guarantees the quality of our install through documentation and photos of the install and a warranty to back our work. Each step of the install is documented and photographed for your reference during and after the project is completed.

  • Thorough review of plans and specs
  • A team focused on safety that remains incident free for 5 years
  • Qualified and Experienced Team of Installers
  • Product that meets or exceeds specifications
  • Knowledgeable and professional communication throughout the project

1 Year Installation Warranty

Our Guarantee is backed by our 1-year install warranty. If there ever is a problem with your install, UPG will respond and be there to address the issue within 48 hours.

All work performed by United Plate Glass will be warranted against defects for a period of one year from the date of Substantial Completion. Substantial Completion is defined as the point at which the structure/Project may be used for its intended purpose. United Plate Glass shall not be liable for damages to the contract work resulting from abuse, neglect, normal wear and tear, and/or lack of owner maintenance.

Our Process

During planning, install, and completion, we follow our comprehensive checklist to ensure the installation quality that you deserve.

Review

Ensure alignment with all involved parties.

  • Mock up of window type showing all exterior conditions and how all trades interact with our window.
  • Clarity on who’s responsible for what around perimeter of the window(s).
  • Identify possible improvement opportunities as it relates to the installation.
  • Open feedback and communication with GC and other trades.
  • Create an agreed upon plan to move forward with install – sign off and photos.

Install

Photo documentation of each step of the process.

  • Photos of frame installation and caulk joint.
  • Photos of any flashing and break metals installed around frame
  • Photos of insulation around frame.
  • Photos of any areas of concern around frame.
  • Photos of Completed window & Door install showing all finished details like caulk joints, clean rubber, door sweeps, break metals, weep holes and locations. 

Approval

A final review of work and sign-off.

  • Final walkthrough with PM and Installers.
  • Create our own checklist of anything that is discovered during final walkthrough if needed.
  • Clean up our job site of equipment and debris.
  • Notify GC we are complete and sign-off that we have completed the installed per the agreed upon plan.

Our Process

During planning, install, and completion, we follow our comprehensive checklist to ensure the installation quality that you deserve.

Review

Ensure alignment with all involved parties.

  • Mock up of window type showing all exterior conditions and how all trades interact with our window.
  • Clarity on who’s responsible for what around perimeter of the window(s).
  • Identify possible improvement opportunities as it relates to the installation.
  • Open feedback and communication with GC and other trades.
  • Create an agreed upon plan to move forward with install – sign off and photos.

Approval

A final review of work and sign-off.

  • Final walkthrough with PM and Installers.

  • Create our own checklist of anything that is discovered during final walkthrough if needed.

  • Cleanup efforts that will leave your jobsite cleaner than we found it.

  • Notification to the GC that we are complete and ask for sign-off that we have completed our scope of work per the agreed upon plan.

Install

Photo documentation of each step of the process.

  • Photos of frame installation and caulk joint.
  • Photos of any flashing and break metals installed around frame
  • Photos of insulation around frame.
  • Photos of any areas of concern around frame.
  • Photos of Completed window & Door install showing all finished details like caulk joints, clean rubber, door sweeps, break metals, weep holes and locations.

     

Hear what our customers are saying...

"Every part of the process went smoothly from our first meeting with Nate to the installation. We highly recommend the team at United Plate Glass! "

Barb & Guy Sutton

"Nate and his team were professional and skilled in measuring, creating, and installing our door to our specifications. We could not be more pleased with the fit and look of the door. "

Linda Springman

"Over the years we have also used UPG mirror and commercial doors with nothing but positive results. I am always confident that we will receive a quality finished product from UPG."

Zach Knepp
Edmiston's Construction, LLC

We had a very pleasant experience with UPG. Travis was like family from beginning to end. Everything was well presented and installation was perfect. Highly recommended! en

Kevin & Wendy Warr

The greatest people to work with! I had a shower door installed and can't even begin to tell you how happy I am with it! I would definitely recommend them!

Yevonna Locke

Contact Us

4762 State Route 890, Sunbury, PA 17801

(570) 286-6791

sales@upgpa.com